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GetParts.io: AI-Powered Marketplace for Used Auto Parts in the UAE

  • Writer: Kashif Bhaor
    Kashif Bhaor
  • Oct 2, 2025
  • 3 min read

For decades, the UAE’s used auto parts market has been defined by chaos. Buyers had to physically visit scrapyards, haggle endlessly, and trust word-of-mouth claims about compatibility and condition. Workshops spent valuable hours chasing parts instead of serving customers. Sellers were stuck offline, with no structured way to showcase inventory.


By merging AI-driven WhatsApp automation with a real AI-Powered Marketplace of real parts and real images, GetParts.io creates an entirely new way for workshops, mechanics, and everyday drivers to source used parts in the UAE.


Timeline

The full GetParts.io ecosystem—from WhatsApp AI bot to marketplace launch—was delivered in just 2 months.




The Challenge

The spare parts ecosystem in the UAE had four critical problems:

  1. Unstructured Supply – Sellers operated in silos, with no digital system for inventory.

  2. Communication Gaps – Endless back-and-forth on WhatsApp drained time and often led nowhere.

  3. Buyer Uncertainty – No way to verify part condition, regional specs, or compatibility.

  4. Market Inefficiency – Competing platforms fueled price wars instead of building trust.

Workshops and car owners needed something radically better: speed, trust, and transparency.


Our Approach

1. Technology & Architecture (AI-Powered Marketplace)

  • AI-Powered WhatsApp Assistant: Instead of asking customers to fill long forms, GetParts.io leveraged what buyers already prefer—WhatsApp.

    • Customers simply send a message or a photo (registration card or damaged car photo).

    • AI interprets the details: make, model, trim, year, and regional spec.

    • The assistant asks smart follow-up questions, eliminating repetitive human back-and-forth.

  • Data Translation: The AI converts customer inputs into structured data points, instantly passed to the backend.

  • Backend Orchestration: Requests are automatically queued for staff with notifications, ensuring no request is missed.

2. UI/UX & Design

  • Customer Journey:

    1. Message on WhatsApp.

    2. AI clarifies and confirms exact requirements.

    3. Once processed, customers receive a secure link to the GetParts.io site.

    4. They see real listings—with photos, conditions, and prices.

  • Part Listings with Depth:

    • General photos

    • Compatibility photos

    • Damage photos (if any)

    Multiple staff are assigned to ensure listings are accurate and verified.

  • Transparency in Pricing: For the first time, a higher price isn’t a red flag—it may reflect better condition or lower wear. Customers can now make informed trade-offs between price and quality.

3. Integrations & Ecosystem

  • AI + WhatsApp Integration: The beating heart of the system—meeting customers where they are.

  • Staff Workflow Timers: Each request has a countdown, ensuring listings are prepared on time.

  • Notification Engine: Staff are alerted instantly, customers get updates when parts are ready.

  • Marketplace Layer: Built on PHP, Bootstrap 5, Cloudflare CDN, and enhanced with modern JS frameworks (Swiper, jQuery, FancyBox, etc.) for a smooth browsing experience.

4. Collaboration & Delivery

Fallback Labs didn’t just build a website—we digitized an entire offline market. By deeply understanding how workshops, scrap yards, and mechanics interact, we created a platform that feels natural while solving inefficiencies that plagued the industry for years.



The Outcome

  • Revolutionized Buying: Customers no longer waste time sending the same info repeatedly—AI handles it instantly.

  • Transparency for the First Time: Real images, real prices, and real conditions directly visible online.

  • Empowered Choice: Customers can finally balance price vs. condition instead of blindly buying.

  • Efficiency Gains: Staff follow structured forms with timers, ensuring consistent, reliable listings.

  • Market Trust: By eliminating guesswork, GetParts.io is building a reputation as the UAE’s most trustworthy used parts platform.



Key Features Delivered

  • AI-powered WhatsApp assistant for part requests

  • Image recognition & registration card data extraction

  • Structured data translation into backend workflows

  • Staff notification + timed task management

  • Multi-image listings: general, compatibility, and damage

  • Customer-facing marketplace with transparent pricing & condition choices

  • Real-time notifications & secure links for customers

  • Seamless integration with modern tech stack (PHP, Bootstrap, Cloudflare)


Why It Matters

GetParts.io is more than a marketplace—it’s the operating system for the UAE’s spare parts market.

By combining the simplicity of WhatsApp, the intelligence of AI, and the structure of a real online marketplace, it gives buyers what they’ve always wanted: speed, trust, and choice. Sellers get digital exposure, workshops save time, and customers finally shop used parts with confidence.

This is the future of sourcing auto parts in the UAE—transparent, efficient, and AI-powered.ellers, and workshops interact transparently. For the first time, scrap yards and mechanics can connect digitally with trust, efficiency, and scale.


Fallback Labs builds platforms that don’t just digitize industries—they reinvent them. If your business is stuck in offline inefficiencies, we can design AI-powered systems that bring structure, trust, and growth.



 
 
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